Can I pay with a credit card and is it secure?
At this time we accept credit card payments through PayPal only. PayPal no longer requires registration, you can pay via the 'GUEST' option. There are no fees to you, the buyer. Over the years we have found PayPal to be secure and efficient.
Why do you only accept PayPal?
For credit card and online payments, we have used PayPal for many years and have found them to be secure and efficient. There is no charge for a customer to pay through PayPal, and you no longer need to register, just use the 'GUEST' option. It is the fastest most secure way we can do business from a small venue.
Why do you not take personal checks? or just take my credit card number?
We are not big enough to absorb the costs of fraudulent personal checks, and have taken them on occasion with prior approval by us. Credit card transactions handled through PayPal, which we have found to be efficient and secure for our volume and type of transaction, processed at NO cost to you, the buyer, is lower cost and more efficient than setting up merchant accounts with all the different credit card types.
Why is my shipping amount so high when I order multiple items?
The way the system is set up, there is no way for it to determine what can and cannot be combined in shipping. If you purchase multiple items, we will do our best to keep your shipping costs as low as we can. If paying via PayPal, for multiple items, you can receive a refund of any over payments made for shipping charges once we have received your order, packed it up, and determined the actual shipping charges.
Why is the Shipping Charge so Much?
It may be that your package is fairly heavy. The way the shipping matrix is set up, it does not allow us much leeway in regards to weight, shipping zones, etc. You can contact us, firstname.lastname@example.org, with questions, or if you place an order through ecrater, we can send an invoice with corrected shipping if need be, or refund an excess of shipping fees paid.
If I don't like it, can I return it?
Returns are handled on a case by case basis. Because many of our items are vintage and only one may be available, we will look at each case individually to make a determination as to why you want a refund. If there is an error in our listing or it is grossly misrepresented for some reason, we may determine a full refund is warranted. If you have any misgivings regarding something you have purchased from us, let us know. We require notification via email within 7 days of receipt of product with any desire for a return or refund stating reasons for request. Happy customers equal repeat customers!
How do I know when my item is shipped?
Whenever possible we will use an automated label generator that will send you an email when it ships. If this is not possible, we will send you an email stating when your item was mailed. USPS Priority Mail packages should arrive within 1-3 days and 5-7 days for First Class.
Where's my package?
Did you receive an email with a ship date? If so, please allow 5-7 days for a First Class Mail item and 1-3 days for Priority Mail. Note that some packages have and will take longer than this during the holiday season, mostly in December. Always feel free to contact us with any questions.
How do I contact you?
As of now, this is the best way to contact us. If you would like to phone or correspond, please email that you would like to do so and arrangements can be made. Thank you for understanding.